Returns & Exchanges
If for some reason, you are not satisfied with your YAK carpet product, we may accept returns for account credit only. For this purpose we must receive the merchandise within 14 days from the date it was shipped to you. Please ensure the carpet is not used and is returned in the exact condition, it was delivered in. Cost of shipping the carpet for exchange/return purposes will be borne by the customer.
In some cases, professional photographs shot even in the highest resolution, may not do justice to the color/design of the carpet. If you wish to receive more photographs of the carpet from different angles/back of the carpet etc, please do not hesitate to email us at firstname.lastname@example.org with the subject “more photos required” and we shall immediately do the needful.
We do not provide refund for any goods sold. Carpets once sold can only be exchanged for replacement or for store credit, if they meet our terms and conditions.
If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Please not the following terms and conditions incase of return of goods:
- Please ensure the tag is not removed
- The merchandise should be unused and should be returned in the same exact condition in which it was delivered
- Returns that are damaged or are not in the condition in which the product was first delivered shall be sent back to the customer
- Unidentified returns may be sent back to the customer
- Cost of shipping the rug for exchange/return purposes will be borne by the customer himself
- YAK carpet reserves the right to reject any customers return if the customer is not in compliance with the above